Press Release
FurstPerson’s pre-employment tests and other talent assessment tools give employers accurate intelligence to hire people who will stay and perform well – customers achieve ROI of $34:1 through better performance and…
FurstPerson Helps Recruiters Select The Right Applicants For Jobs Using Call Center Test Simulation
Rockford, United States – September 23, 2019 / FurstPerson /
Aiming to help businesses deal with the high cost of recruitment processes and also to limit the recurrence of recruitments, the company has launched its Contact Center Test as part of a comprehensive suite of pre-employment assessment packages. The Contact Center Test has been designed to help corporations select the best fitting applicants who are the right choice for their job description, work culture, and other factors.
The Contact Center Test has been designed to be a web-based recruitment solution that offers the applicant an engaging and work-like Call Center Test Simulation, allowing them to exhibit their knowledge in handling situations.
Their Contact Center Simulation has been designed to assess skills, ability, motivation, and other related features that the employer is interested in. Some of the pre-employment test solutions offered by FurstPerson include:
- CC Audition Inbound Service: A multimedia simulation that allows applicants to play the role of a contact center service representative. The web-based solution is an excellent predictor of success in customer care roles and measures a candidate’s contact center and service skills.
- CC Audition Inbound Sales: A multimedia simulation that allows applicants to play the role of contact center sales and service representative. The test is an excellent predictor of success in sales-driven roles and measures a candidate’s sales and service skills across a variety of inbound customer inquiries.
- CC Audition Outbound Sales: An excellent predictor of success in outbound sales roles that allows applicants to play the part of a contact center sales representatives. The web-based solution is available in 2 languages.
- CC Audition Chat: A highly realistic chat environment designed to help to hire managers to measure the work skills and abilities required to be a successful chat agent. The test is an excellent predictor of success in inbound chat roles.
With several other pre-employment test packages for recruiters to choose from, overall low scores from applicants indicate a lower chance of the applicant to function adequately and appropriately in a specific position.
About FurstPerson
FurstPerson is located at 801 N Perryville Rd, Ste. 2 Rockford, Illinois 61107 US. They can also be reached to discuss the pre-employment test packages offered via email at Megan.Nau@FurstPerson.com or visit their website at www.furstperson.com to learn more.
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